Frequently Asked Questions

What files can you recover?

We support ZIP, RAR and PDF. Office documents (Word, Excel, PowerPoint) will be supported in future

How long does recovery take?

It varies widely. Simple passwords might be recovered in minutes, while complex ones could take days or be impossible to crack in reasonable time.

How much money is recovery?

It varies widely. Simple passwords might be recovered in minutes, while complex ones could take days or be impossible to crack in reasonable time.

What if recovery fails?

The start fee is non-refundable as computational resources were used. You won't be charged the success fee.

Is this legal?

Yes, when used for your own files. Using this service to access others' files without permission is illegal.

How do you ensure privacy?

Files are encrypted during upload, processed in isolated environments, and automatically deleted within 48 hours.

Can I cancel a recovery in progress?

Yes, but the start fee remains non-refundable as resources were already consumed.

What payment methods do you accept?

We accept credit/debit cards via Stripe and PayPal.

Do you store recovered passwords?

Passwords are stored encrypted for 30 days, then permanently deleted. You should save your password immediately.

What happens to my files?

All uploaded files are automatically deleted within 48 hours after processing completion or failure.

Can I improve success chances?

Yes! Provide any information you remember (length, character types, possible words) when customizing attack parameters.